Frequently Asked Questions
Got a question? We've got answers. If you can't find what you're looking for, email us at support@fanzymarket.com.
About Fanzy Market
Is Fanzy Market a legitimate store?
Yes. Fanzy Market is a US-based online retailer founded in 2023 and operating from Los Angeles, California. Orders are processed through Shopify's secure checkout. We accept returns within 30 days of delivery and issue approved refunds within 5–10 business days. Our full business address and contact details are on our contact page.
Does Fanzy Market make its own products?
No. We are a retailer, not a manufacturer. We source products from manufacturers and suppliers and list them with full specifications — including measurement tolerances, capacity limits and colour variances, which we put in the description rather than leaving you to find out after delivery.
How many products do you sell?
Over 7,400 products across roughly 60 categories. The largest are Home & Garden, Decor & Lighting, Pet Supplies, Office & Tech and Baby & Maternity. New products are added regularly.
Do you have a physical store?
No. We are online-only, with no shops or drop-off locations. Shop anytime at fanzymarket.com.
Orders & Shipping
How long does shipping take?
Most orders are processed within 1–5 business days. Standard shipping typically takes 7–15 business days depending on your location. Delivery times are estimates and are not guaranteed.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders over $50 USD. Orders under $50 have a $4.99 standard shipping fee, shown at checkout before you pay.
Can I track my order?
Yes. Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly from the carrier's website. Tracking updates may take several days to appear while the package moves through the shipping network.
Do you ship internationally?
We currently ship to the United States and select international destinations. Shipping times and costs vary by location and will be shown at checkout.
Can I change or cancel my order after placing it?
Orders can only be cancelled before they are processed or shipped. Email us at support@fanzymarket.com as soon as possible and we'll do our best. Once an order has shipped it cannot be cancelled, but you can request a return after delivery.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and include original packaging, with proof of purchase. Some items are not eligible for return due to hygiene, customization, or final sale restrictions. See our full refund policy for details.
How do I return an item?
Email us at support@fanzymarket.com with your order number and the reason for return. We'll send you return instructions. Please do not send items back without contacting us first — returns are accepted by mail only.
Who pays for return shipping?
You do, for change-of-mind returns — you arrange and pay for return postage, and we recommend a tracked service. There is no restocking fee. If an item arrives damaged, defective or incorrect, we cover the full cost of putting it right, including return shipping. Original shipping charges are non-refundable except in those cases.
When will I receive my refund?
Once we receive and inspect your return, refunds are typically processed within 5–10 business days back to your original payment method.
What if my item arrived damaged or defective?
We're sorry to hear that. Please email us at support@fanzymarket.com within 7 days of delivery with your order number, clear photos of the item, and photos of the packaging and shipping label. We'll send a replacement or issue a full refund at no cost to you.
Products
How do you select the products you sell?
We list products with complete specifications — dimensions in both metric and imperial, materials, capacities and power requirements — so you can judge fit before ordering rather than after. Where a product has a known limitation, it goes in the description. We act on quality feedback from customers and delist products that generate repeated complaints.
Do your products come with a warranty?
Warranty coverage varies by product. Please check the individual product page for warranty details, or contact us if you have a specific question about a product. Our 30-day return policy applies regardless of manufacturer warranty.
Are your electronics compatible with US power standards?
Most of our electronics are compatible with US voltage (110V/120V). Please check the individual product description for compatibility details, and note that some products offer both US and EU plug variants — select the correct one at checkout. USB-powered devices are universally compatible.
How do I know which size to order?
Size information is listed on each product page, in both metric and imperial. For clothing and bedding we include size charts. Manually measured items may vary by 2–3 cm (0.8–1.2 in); this is noted on the relevant product pages. If you're unsure, contact us before ordering.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through Shopify's encrypted checkout.
Is it safe to shop on Fanzy Market?
Our store uses SSL encryption and payments are processed by Shopify, which handles card details directly — we never see or store your card number. Your payment information is not held by us at any point.
Will I be charged sales tax?
Sales tax is calculated based on your shipping address and applied at checkout where required by law.
Account & Contact
Do I need an account to place an order?
No — you can check out as a guest. However, creating an account makes it easier to track your orders and manage your details for future purchases.
How do I contact customer support?
Email us at support@fanzymarket.com. We reply within 24 hours, Monday to Friday; messages sent over the weekend are answered on the next business day. Full contact details are on our contact page.
Can I leave a review?
Yes, and we'd like you to. You can submit a review of anything you've bought from us. Reviews help other shoppers choose and help us decide what to keep stocking.