Frequently Asked Questions

Got a question? We've got answers. If you can't find what you're looking for, email us at fanzymarketco@gmail.com.

Orders & Shipping

How long does shipping take?

Most orders are processed within 1–3 business days. Standard shipping typically takes 7–15 business days depending on your location. Expedited options may be available at checkout.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $50. Orders under $50 have a flat shipping fee applied at checkout.

Can I track my order?

Yes. Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly from the carrier's website.

Do you ship internationally?

We currently ship to the United States and select international destinations. Shipping times and costs vary by location and will be shown at checkout.

Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make a change or cancellation, please email us at fanzymarketco@gmail.com as soon as possible. We'll do our best to accommodate your request before the order ships.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy for any reason, contact us within 30 days of receiving your order and we'll work to make it right — whether that's a replacement, store credit, or a refund.

How do I return an item?

Email us at fanzymarketco@gmail.com with your order number and the reason for return. We'll send you return instructions. Please do not send items back without contacting us first.

When will I receive my refund?

Once we receive and inspect your return, refunds are typically processed within 5–10 business days back to your original payment method.

What if my item arrived damaged or defective?

We're sorry to hear that! Please email us at fanzymarketco@gmail.com with your order number and photos of the damage. We'll send a replacement or issue a full refund at no cost to you.

Products

Are your products high quality?

Every product in our catalog is hand-selected for quality, functionality, and value. We review products carefully before listing them and act quickly on any quality feedback from customers.

Do your products come with a warranty?

Warranty coverage varies by product. Please check the individual product page for warranty details, or contact us if you have a specific question about a product.

Are your electronics compatible with US power standards?

Most of our electronics are compatible with US voltage (110V/120V). Please check the individual product description for compatibility details. USB-powered devices are universally compatible.

How do I know which size to order?

Size information is listed on each product page. For clothing and bedding, we include detailed size charts. If you're unsure, feel free to contact us before ordering.

Payments & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through Shopify's encrypted checkout.

Is it safe to shop on Fanzy Market?

Absolutely. Our store uses SSL encryption and is powered by Shopify, one of the world's most trusted ecommerce platforms. Your payment and personal information are always protected.

Will I be charged sales tax?

Sales tax is calculated based on your shipping address and applied at checkout where required by law.

Account & Contact

Do I need an account to place an order?

No — you can check out as a guest. However, creating an account makes it easier to track your orders and manage your details for future purchases.

How do I contact customer support?

Email us at fanzymarketco@gmail.com and we'll get back to you within 1–2 business days. You can also reach us via the chat widget on our website.

Do you have a physical store?

We are an online-only store, which allows us to keep our prices low and our product range wide. Shop anytime at fanzymarket.com.