Contact Fanzy Market
Fanzy Market is an online-only retailer. We have no physical shops or drop-off locations. Email is the fastest way to reach us, and we reply to every message.
support@fanzymarket.com
We reply within 24 hours, Monday to Friday. Messages sent over the weekend are answered on the next business day.
Mailing address
Fanzy Market
626 Wilshire Boulevard
Los Angeles, CA 90017
United States
This is our business mailing address. Please do not send returns here — request a return by email first and we will send you the correct return address and instructions.
What to include in your message
- Order questions — your order number (shown on your confirmation email, in the format #1234).
- Damaged, defective or incorrect item — your order number plus clear photos of the item, the packaging and the shipping label. Contact us within 7 days of delivery.
- Returns — your order number and the reason for return. Returns are accepted within 30 days of delivery, by mail only.
- Delivery problems — your order number and the tracking status. Contact us within 7 days of the delivery status update.
Track an order
You can check the status of an existing order at any time at fanzymarket.com/apps/dsers-track. Tracking updates can take several days to appear while a package moves through the shipping network.
Common questions
Many questions are answered on our FAQ page, shipping policy and return and refund policy.
Send us a message
You can also use the form below. Include your order number if your message is about an existing order.